The reporting in OTRS is great (once you get your head around it) so I'll be interested to play with osTicket a bit more and see how it goes. Reporting is still something I need to investigate. For a company just interested in getting things done, then the time capture isn't so important, but for us - its a big part of the job being completed. application is damaged, cant be used to install macOS on macOS 10.13 High.
#How to install osticket on mac os x mac os#
Perhaps I need to do more research into that, but in OTRS its pretty straightforward. A similar error may occur for other versions of Mac OS X/macOS, such as. So why not migrate to osTicket? The ability to capture time in osTicket seems to be hideously complicated to implement. I imagine with multiple agents, the tasks could be spread around. Under the tasks panel, you can see I've broken this down further into the things I need to do with that Ticket. You can see in the Tickets there is an NFS No Limits ticket. OsTicket Task view - got some work to do on NFS No Limits! Here are a few different views that are available: In this way, some basic project management can be applied. Tickets are the top level action, tasks are a part of tickets. The Agent interface gives you access to tickets and tasks. There is a client interface and an agent interface. The interface is reasonable intuitive and I've set it up at home to manage the stuff I'm going (but mostly just to play with it). So my impression of osTicket is that its pretty good. Have a look at that if you want to install it - it's pretty straightforward. There is a good tutorial over on Chubbable that's worth checking out: The problem is, it ships with PHP7, and osTicket doesn't play nicely with that. My usual server OS is Ubuntu's latest LTS. After a bit of to and fro, they agreed to some research time and I set up osTicket. It looked interesting and a client I have wants an internal ticket management system (they had also seen it). While I have been a fan of OTRS for many years and like the interface, reporting and usability of it, I recently chanced across osTicket (from the TV series Mr Robot).